Question 1

Difference between Ticket - Voucher - Coupon

Accepted Answer

Know how to manage your tour services and promotions by knowing the difference between a ticket, a voucher, and a coupon.

What is the difference between a ticket, a voucher, and a coupon?

Here are easy-to-understand differences among tickets, vouchers, and coupons.

|| Ticket

A ticket gives you the right to go to a certain event, place, or service at a specific date and time. It often cannot be used beyond this predetermined timeframe.

|| Voucher

Unlike tickets, vouchers work as a form of "credit," allowing the holder to redeem it for a ticket. What differentiates vouchers is they only carry an expiration date, rather than a specific date and time of an event.

Essentially, a voucher provides flexibility in choosing when to attend an event or use a service until its expiry date. Beyond this date, the voucher becomes invalid and can no longer be redeemed for a ticket.

|| Coupon

A coupon functions differently from both tickets and vouchers. It's a promotional tool, often presented as a code, that offers a discount on the purchase of tickets or other goods or services. Unlike vouchers, coupons can typically be redeemed multiple times until their expiration date. Businesses primarily use them to track return on investment (ROI) from social media or print advertising campaigns.

Each of these — tickets, vouchers, and coupons — plays a distinct role in

Question 2

Magic Link for customers to change their bookings

Accepted Answer

Save countless hours managing rebooking and cancellation of bookings by letting your customers manage it themselves with the magic link.

Let your customers manage their bookings. Save time.

We understand that managing booking changes can be a complex task for both you and your customers. To streamline this process, we've introduced the Magic Link.

This feature enables customers to modify their booking details online, reducing the need for phone calls to customer service and improving the overall customer experience.

QUICK OVERVIEW

| ENABLE THE MAGIC LINK IN 3 STEPS: | | | ------ | ------ | | 1. Go to Account Settings | Log in to your account> Go to Account Settings> Click on Advanced Settings. | | 2. Go to Booking Management by Customers | Select the options you want to offer your customers. | | 3. Attach the magic link in confirmation emails | Add the code to the email confirmation template. |

Here is a quick video to see how it works:

${frame}The Magic Link is here

What is the Magic Link?

The Magic Link is a un

Question 3

Different Payment Types

Accepted Answer

TicketingHub supports a variety of payment types and payment gateways - suiting every unique tour operator needs.

||| Please Note: You need to have your own merchant account, as TicketingHub does not handle payments on your behalf. In addition, at no point during the checkout process does TicketingHub or the supplier get access to customers credit cards. This is passed through directly to our partners via a secure SSL connection.

TicketingHub, the first Mobile-first ticketing solution, is designed to cater to a variety of industries such as events, museums, tours, and attractions. It allows you to connect to your preferred payment gateway within minutes, whether online or on your Point of Sale (PoS) for all your payment processing.

| TicketingHub offers a variety of payment options: | | | ------ | ------ | | 1. Stripe | | 2. Cash or Cheque | | 3. Credit accounts | | 4. Direct bank transfers | | 5. Point of Sale (POS) and Mobile Point Of Sale | | 6. PayPal | | 7. Spreedly |

Different Payment Types & Gateway Solutions

Stripe

With Stripe, customer payments go through TicketingHub directly to your account.

| TicketingHub automatically deducts thei

Question 4

Add or Block availabilities

Accepted Answer

Editing Availabilities with TicketingHub

In TicketingHub, you have two ways to modify availability: you can ${color}[#1129df](create a Season or an Exception.)

Video

${frame}How to create and remove availability

| QUICK LINKS: How to add or block availabilities |
| --- | --- | | SEASONS | | What is a season? |
| How to create a season | | Adding details to your season | | Adding time and capacity | | Adjusting season availability | | EXCEPTIONS | | What is an exception | | How to create a new exception | | Adjusting exceptions |

What is a Season

A Season is ideal if you run the same tour, event, or activity at least once a week.

|| Seasons can be utilized for different periods such as Summer, Winter, High Season, Low Season, or all year round.

To create a new season

Log into your TicketingHub account
Click on your Product
Click on Availability
Click on Create New Season

Account Dashboard > Product > Availability > Click on 'Create New Season'

Adding Det

Question 5

5 steps to start selling

Accepted Answer

Here's how to start selling with TicketingHub in minutes.

5 steps to start selling

Overview

| TYPE | | | ------ | ------ | | 1. Connect Payment Gateway | We support 120 different gateways from Stripe, Paypal, WorldPay, Adyen… | | 2. Create a Product | Create your first product, then simply clone the next ones. | | 3. Create Availability | Add a season (repeating week) or an exception (one-off) | | 4. Create Tickets | Give it a name. Fill in description, set the price, and set the maximum number of tickets per purchase. | | 5. Create Widget | Create a widget. Customize it your brand. Add the code on your website and you're good to go! |

Connect Payment Gateway

Go to your Account> **Settings **

Step 1: Go to Account Settings

Click on Integrations

Step 2: Go to Integrations

Activate a payment gateway

![Step 3: Click on the blue 'Activate' button for your preferred payment gatewa

Question 6

Amending a booking

Accepted Answer

How to Reschedule, Modify, or Cancel a Booking

In this guide, we'll walk you through how to modify or cancel a booking for a customer.

We'll cover changes such as adjusting the date, converting tickets into vouchers, or adding more guests to a booking.

|| Note: If a customer wishes to switch products, the existing booking must be cancelled, and a new one must be created for the alternative product.

TicketingHub has the magic link!

The magic link is a link sent to a customer's email that allows him to manage his own booking. You can give them permissions to either refund, change date/time, or convert it into a voucher.

This feature is available to all TicketingHub users.

Learn how to use the magic link here. | See how the magic link can save you hours from manual rebooking. Read our blog: Online Rebooking Issues? Save your time with the magic link.

| Quick Links: Amending a Booking | | --- | | Find the Booking | | Modify a Booking for the Same Product | | Add or Exchange Products | | Cancel a Booking | | Book Another Product or Exchange a Ticket for a Voucher |

Find the Booking

![Find

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