Question 1

Voucher vs Coupon: Which to Offer in Tours and Attractions?

Accepted Answer

Know how to manage your tour services and promotions by knowing the difference between a ticket, a voucher, and a coupon.

Voucher vs Coupon: Which Should You Offer to Boost Your Tour Business?

Are you a tour operator puzzled over whether to offer vouchers or coupons to attract more bookings?

Let's simplify the choices so you can focus on what matters—growing your business. Understanding the difference between a voucher vs coupon can significantly impact your strategy.

Voucher vs Coupon vs Ticket

What is a voucher code?

A voucher is a pre-paid ticket. It's perfect for customers who want to book their experiences in advance using a voucher code. You sell these, and they return to redeem them later, making them great for locking in future business.

What is a coupon?

Coupons work as instant discounts during the booking process. They're ideal for promotions and can help increase the urgency to buy, making them powerful tools during slow seasons or special sales events.

What is a ticket?

A ticket is a direct pass for entry. It’s what your customers ultimately need, whether they buy it upfront or exchange a voucher for it at your activity.

|| What is a coupon ticket? The term 'coupon ticket' refers to a ticket obtained at a discounted price through a coupon.

What is the difference between coupons and vouchers?

Understanding the nu

Question 2

Different Payment Types

Accepted Answer

TicketingHub supports a variety of payment types and payment gateways - suiting every unique tour operator needs.

||| Please Note: You need to have your own merchant account, as TicketingHub does not handle payments on your behalf. In addition, at no point during the checkout process does TicketingHub or the supplier get access to customers credit cards. This is passed through directly to our partners via a secure SSL connection.

TicketingHub, the first Mobile-first ticketing solution, is designed to cater to a variety of industries such as events, museums, tours, and attractions. It allows you to connect to your preferred payment gateway within minutes, whether online or on your Point of Sale (PoS) for all your payment processing.

| TicketingHub offers a variety of payment options: | | | ------ | ------ | | 1. Stripe | | 2. Cash or Cheque | | 3. Credit accounts | | 4. Direct bank transfers | | 5. Point of Sale (POS) and Mobile Point Of Sale | | 6. PayPal | | 7. Spreedly |

Different Payment Types & Gateway Solutions

Stripe

With Stripe, customer payments go through TicketingHub directly to your account.

| TicketingHub automatically deducts thei

Question 3

HOW TO ENABLE THE MAGIC LINK

Accepted Answer

Creation Date: April 4, 2024

Let your customers manage their bookings, so you save time. Give them options - change their ticket into a voucher, change booking date or time, and/or cancel and refund.

| SETUP THE MAGIC LINK FAST! ✨ | | --- | | 1. Enable the magic link. | | 2. Attach it to receipt emails. |

${frame}Here's how to set up the magic link ✨

ENABLE THE MAGIC LINK

1. Go to Settings

2. Click on Advanced

3. Find 'Booking Management By Customers'

4. Check the 'Enabled' box to activate the feature.

You can choose to enable:

(1) cancel and refund booking
(2) change booking date and time
(3) change the ticket to a voucher.

5. Set the length of notice.

6. Click on 'Update Permitted Operations', and you're done!

![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-06-1_77

Question 4

HOW TO ADD OR BLOCK AVAILABILITY

Accepted Answer

Creation Date: April 4, 2024

CREATE A SEASON AND ADD CAPACITY

| ADD OR BLOCK AVAILABILITIES | | --- | | Add a season. | | Add capacity. |

ADD A SEASON

1. Choose a Product

Scroll down your menu bar to the Products section. And click on the product you want to create a season for.

2. Click on the Product

3. Go to Availability

4. Click on Add Season

5. Type in the name of your Season

For example: "Summer 2024" or "April Fools Day Promo". Personalize it to your brand! 💅🏻

6. Set the start date of the season

7. Optional: Set an end date

8. Save changes!

Click on Create Season to save changes.

ADD CAPACITY

9. Add capacity on

Question 5

Amending a booking

Accepted Answer

How to Reschedule, Modify, or Cancel a Booking

In this guide, we'll walk you through how to modify or cancel a booking for a customer.

We'll cover changes such as adjusting the date, converting tickets into vouchers, or adding more guests to a booking.

|| Note: If a customer wishes to switch products, the existing booking must be cancelled, and a new one must be created for the alternative product.

TicketingHub has the magic link!

The magic link is a link sent to a customer's email that allows him to manage his own booking. You can give them permissions to either refund, change date/time, or convert it into a voucher.

This feature is available to all TicketingHub users.

Learn how to use the magic link here. | See how the magic link can save you hours from manual rebooking. Read our blog: Online Rebooking Issues? Save your time with the magic link.

| Quick Links: Amending a Booking | | --- | | Find the Booking | | Modify a Booking for the Same Product | | Add or Exchange Products | | Cancel a Booking | | Book Another Product or Exchange a Ticket for a Voucher |

Find the Booking

![Find

Question 6

5 steps to start selling

Accepted Answer

Here's how to start selling with TicketingHub in minutes.

5 steps to start selling

Overview

| TYPE | | | ------ | ------ | | 1. Connect Payment Gateway | We support 120 different gateways from Stripe, Paypal, WorldPay, Adyen… | | 2. Create a Product | Create your first product, then simply clone the next ones. | | 3. Create Availability | Add a season (repeating week) or an exception (one-off) | | 4. Create Tickets | Give it a name. Fill in description, set the price, and set the maximum number of tickets per purchase. | | 5. Create Widget | Create a widget. Customize it your brand. Add the code on your website and you're good to go! |

Connect Payment Gateway

Go to your Account> **Settings **

Step 1: Go to Account Settings

Click on Integrations

Step 2: Go to Integrations

Activate a payment gateway

![Step 3: Click on the blue 'Activate' button for your preferred payment gatewa

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